Refund Policy
Last Updated: August 5, 2024
Effective Date: August 5, 2024
This Refund Policy (hereinafter referred to as “this Policy”) constitutes a valid legal agreement between you (hereinafter referred to as the “User”) and the software operator (hereinafter referred to as the “Operator” or “we”) regarding the purchase of paid subscription plans or related online services for this software.
We are committed to providing users with high-quality productivity tools and secure data synchronization services. To protect your legitimate consumer rights and maintain a healthy operating order for the platform, please read this Policy carefully before purchasing paid services.
1. Refund Guarantee Conditions for Official Channels
Section titled “1. Refund Guarantee Conditions for Official Channels”1.1 15-Day Unconditional Refund Guarantee
Section titled “1.1 15-Day Unconditional Refund Guarantee”If you purchased a paid plan through our official channels (including but not limited to the official independent website and official direct-sales payment gateways), you enjoy an unconditional refund guarantee within 15 days from the exact moment of purchase (based on the system time when the order was generated).
1.2 Scope Limitations
Section titled “1.2 Scope Limitations”- This unconditional refund guarantee only applies to the user’s first-time purchase of a specific cycle or type of plan.
- Renewal orders (including manual and automatic renewals), plan upgrade price-difference orders, and orders purchased more than 15 days ago are not eligible for the unconditional refund guarantee.
2. Refund Application Process
Section titled “2. Refund Application Process”If you meet the above refund conditions and decide to apply for a refund, you must submit your application through the following designated official channels to ensure the funds are returned via the original path:
- Ticket System Application (Recommended): Log in to the software client or web-based User Center, navigate to “Technical Support / Help Center”, and submit a ticket under the “Billing & Refunds” category.
- Email Application: Use the randomized username bound to your account along with your billing proof to send an application email to the officially designated after-sales email address (
support@[yourdomain].com).
Required Materials: When applying, you must provide your complete account username, Stripe invoice ID/transaction number (Invoice ID / Charge ID), and date of purchase. Applications with incomplete information or those where account ownership cannot be verified will not be accepted.
We will complete our internal review within 5 business days from the date we receive your compliant refund application. Once approved, the refund will be processed through the third-party payment gateway (such as Stripe) and returned via the original path to your initial payment method (such as your credit card). The actual arrival time depends on the processing cycle of your bank or financial institution.
3. Channel Isolation Clause
Section titled “3. Channel Isolation Clause”The User clearly understands and agrees that different purchase channels correspond to different settlement systems and legal jurisdictions. The platform implements a strict channel isolation mechanism:
Independence of Third-Party App Stores: If your paid plan was purchased through third-party app stores or In-App Purchases (IAP) such as the Apple App Store, Google Play Store, or Microsoft Store, the transaction funds are collected directly by the third-party platform. The Operator has no right or ability to directly intervene, control, or initiate refunds on a technical or financial level.
Refund Path: For any orders purchased through third-party app stores, the user must directly submit a refund application to that third-party platform. The review standards, procedures, and final results of the refund will completely follow the Terms of Service & End User License Agreement and refund rules. The Operator assumes no legal liability for any refusal of refunds by third-party platforms.
4. Anti-Fraud and Abuse Limitations
Section titled “4. Anti-Fraud and Abuse Limitations”Single Account Limitation: The same registered user account, the same natural person, or the same payment account (including but not limited to the same credit card or the same associated Stripe account) can only enjoy the 15-day unconditional refund via official channels once within any consecutive 12-month period.
Malicious Chargeback Limitations: If a user directly initiates a dispute (Chargeback / Dispute) with the issuing bank or payment institution instead of following the official application process stipulated in this Policy, the platform reserves the right to immediately suspend the account’s cloud synchronization service and freeze the account without prior notice. If the dispute is ultimately confirmed as a malicious chargeback, the platform reserves the right to permanently ban the account and clear all cloud backup data.
5. “Ownerless Account” Asset Protection and Liquidation Procedure under Extreme Circumstances (e.g., Loss of Credentials)
Section titled “5. “Ownerless Account” Asset Protection and Liquidation Procedure under Extreme Circumstances (e.g., Loss of Credentials)”When a user permanently loses access to their account due to reasons such as losing the account security Recovery Key, and applies to terminate the service and request a refund, given the pure anonymity mechanism implemented by this software, holding a third-party payment voucher (such as a Stripe transaction ID) does not equate to owning the encrypted cloud assets within that account.
To absolutely prevent malicious third parties from using stolen payment vouchers to fraudulently apply for refunds—thereby maliciously bypassing authority to erase or destroy a real user’s digital cloud assets—the platform implements the following “Data Asset Security Escrow and Freeze Determination Mechanism”:
1. 180-Day Security Escrow Period
Section titled “1. 180-Day Security Escrow Period”Due to the inability to verify the applicant’s true identity through traditional real-name information, the account will automatically enter a freeze period lasting 180 Coordinated Universal Time (UTC) calendar days from the exact moment the refund application is received.
2. The Canary Trigger Logic
Section titled “2. The Canary Trigger Logic”During the 180-day freeze period, if the account generates any single successful client login, handshake, or cloud encrypted data block synchronization record, the system will irreversibly determine that “the previous refund and erasure application was a fraudulent impersonation by a third party.” The system will immediately and automatically terminate the refund and liquidation process, and mark the payment voucher and application channel on a blacklist for suspected fraud.
3. Ownerless Determination, Intercepted Settlement, and Complete Erasure
Section titled “3. Ownerless Determination, Intercepted Settlement, and Complete Erasure”If the account shows absolutely no client activity during the consecutive 180-day freeze period, the platform will deem the account to be in an “ownerless state” and confirm that the refund applicant is indeed the original asset owner.
Within 5 business days after the expiration of the freeze period, we will calculate the remaining value of the available days in the billing cycle, using the day the user submitted the application as the baseline point. After deducting a fixed $5 administrative and gateway processing fee, the remaining balance will be returned via the original path to the initial payment method (if the remaining value after interception is less than $5, the actual refund amount will be 0). Once the refund is completed, the user-generated content (UGC) synchronized data hosted on the cloud for this account will be permanently cleared; locally stored data will not be affected.